Request food, essentials or prescription deliveries if you’re vulnerable

Use this service if you’re vulnerable and cannot leave your home due to coronavirus.

If you need it, you’ll be able to get emergency deliveries of:

You should continue to rely on friends, family and neighbours for help if possible. They can collect and deliver supplies on your behalf.

Read how to access groceries and essentials if you’re self isolating.

If you're extremely vulnerable to coronavirus due to a medical condition, the Government can support you with a weekly box of supplies. This is the quickest way for you to ensure deliveries:

Register for help on GOV.UK

Before you start

You can register yourself, or on behalf of someone else. You will need:

If you’re asking for help for someone else you will need their phone number.


What happens next

We will assess your request and prioritise the most urgent cases. We might:

If you request basic food deliveries:

We aim to deliver your food within 3 working days. We do not make deliveries on weekends. If you made your request on a Friday the earliest you can get a food delivery is the following Tuesday. You will need to rely on friends, family and neighbours in the meantime.

If you request essentials or medical prescription deliveries:

We provide this service with Volunteer Centre Hackney. They will contact you to discuss what you need. They aim to deliver within 1 to 2 working days.